Solutions for a seamless, unified shopping experience

Today’s customers expect more – and they expect it fast. They want same-day delivery, real-time product availability and hassle-free returns that work seamlessly across online and in-store channels. Meeting these demands means having systems that work together effortlessly, from inventory management to order fulfilment and payment processing.

With Hardis OMS, we go beyond omnichannel to deliver unified commerce solutions designed for modern retailers. Whether you’re integrating new sales channels or optimising existing ones, our out-of-the-box solutions help you stay ahead of customer expectations without overcomplicating your operations.

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Why OMS?

  • Pre-configured, SaaS-based for quick deployment and minimal disruption
  • Scalable and flexible to fit the needs of growing retailers
  • Designed to handle the demands of 99% of non-food retailers, from SMEs to enterprise-level brands
What Hardis OMS enables
Four capabilities. One unified retail engine.
From the moment a customer browses to the moment their order is resolved, Hardis OMS orchestrates every decision in between. Intelligently, automatically and at scale.
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Sell without limits
Reach every customer, on every channel, without the operational overhead that usually comes with it.
Growing your sales channels should grow your revenue, not your manual workload. Hardis OMS connects every channel to a single fulfilment engine so you can expand without complexity multiplying.
Marketplace integration
Connect to leading marketplaces without building custom integrations for each one. Expand reach, not headcount.
Endless aisle
Never lose a sale to a stock-out. Let store staff order from any location and ship directly to the customer.
Store as fulfilment node
Turn your store network into a competitive advantage. Use local stock to fulfil online orders faster and at lower cost.
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Deliver on every promise
The delivery promise you make at checkout is only as good as the system behind it. Make it one you can keep — every time.
Customers do not forgive broken delivery promises. Hardis OMS uses real-time inventory and intelligent routing to ensure every promise made at checkout is a promise that can be met.
Available to promise (ATP)
Show accurate delivery dates at checkout based on real stock positions, not estimates. Build trust before the order is placed.
Click and collect
Give customers flexible pickup options across stores, lockers and curbside, driving footfall and reducing last-mile cost.
Ship from store
Route online orders to your nearest store with available stock. Deliver faster, more sustainably and at lower cost.
Explore fulfilment capabilities →
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Know every customer, every time
A single view of every order, every interaction and every customer — regardless of where they shop or how they contact you.
When a customer contacts your service team, they should not have to explain their order history. When they earn loyalty points in-store, they should be able to spend them online. Hardis OMS makes that possible.
Omnichannel customer service
Give service teams a single view of every order across every channel. Resolve issues faster and reduce repeat contacts.
Transactional communication
Real-time order updates from placement to delivery — across every system, every channel, every time.
Unified loyalty
Points, rewards and customer behaviour unified across every touchpoint. Deepen relationships regardless of where the customer shops.
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Turn returns into loyalty
Returns are not just a cost centre. Handled well, they are one of the most powerful loyalty moments in retail.
Most retailers treat returns as a problem to be minimised. The best retailers treat them as an opportunity. A smooth, flexible returns experience builds more trust than a perfect first delivery, because it shows you stand behind what you sell.
Flexible returns routing
Route returned stock intelligently, back to the nearest warehouse, into store stock or direct to the next customer. Reduce cost and waste.
Omnichannel returns
Let customers return online purchases in-store and vice versa — with full visibility for your service and operations teams.
Returns visibility
Track every return from customer initiation to stock reinstatement. Reduce refund delays and keep customers informed throughout.
Explore returns capabilities →

The platform of differentiation

As Gartner describes, a modern OMS isn’t just infrastructure, it’s a competitive advantage.

Hardis OMS acts as your platform of differentiation by connecting every part of your retail ecosystem. With composable architecture, AI-powered fulfilment, and real-time data orchestration, our OMS helps you adapt faster, operate smarter, and deliver seamless shopping experiences that keep customers coming back.

Ready to take your next step in order management?

Book a demo to try Hardis OMS for yourself, or download the OMS info sheet.

Book your demo
Download info sheet
Book your demo
Download info sheet